Return policy
Effective Date: March 28, 2024
At Dave's Auto Center, we strive to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer the following return policy:
Returns and Exchanges:
- Parts and Accessories:
- Unused, uninstalled parts and accessories may be returned within [insert number] days from the date of purchase for a refund or exchange, subject to the following conditions:
- The item must be in its original packaging and in new, resalable condition.
- Proof of purchase is required, such as a receipt or order confirmation.
- Certain items may be subject to a restocking fee.
- Unused, uninstalled parts and accessories may be returned within [insert number] days from the date of purchase for a refund or exchange, subject to the following conditions:
- Services:
- We stand behind the quality of our automotive services. If you are dissatisfied with the service provided, please contact us within [insert number] days of the service date to discuss your concerns and potential resolutions.
How to Initiate a Return or Exchange:
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at [insert contact information] to obtain a Return Authorization (RA) number.
- Package the item securely, including all original packaging and documentation.
- Clearly mark the RA number on the outside of the package.
- Ship the item to the address provided by our customer service team.
Refunds:
Refunds will be processed within [insert number] business days of receiving the returned item. Refunds will be issued to the original form of payment used for the purchase.
Exceptions:
Please note the following exceptions to our return policy:
- Custom or special order items may not be eligible for return or exchange unless they are defective or damaged.
- Services rendered, such as labor charges for automotive repairs, are non-refundable unless otherwise specified.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to arrange for a replacement or refund, depending on the circumstances.
Contact Us:
If you have any questions or concerns about our return policy, please contact us at [insert contact information]. Our customer service team is here to assist you and ensure your satisfaction.
By making a purchase from Dave's Auto Center, you agree to abide by the terms of this return policy. We reserve the right to modify or update this policy at any time without prior notice.