Technician
Quality control & road test
RFP 3.6The last gate before a customer is told their vehicle is ready. Nothing reaches them until this is signed.
Customer notification held
1969 Ford Bronco Wagon302 ci V8
RO #4473Ray WhitakerVIN U15GL81234576,412 mi
Checklist
2 of 5 complete · this list belongs to the shop and differs per job category
2 jobs are still open in the bay. A vehicle cannot pass quality control while work on it is unfinished.
Signing attaches Marco Ruiz · ASE Master · ASE L1 to this release. If the vehicle comes back, the record says who let it go.
Customer's phone, right now
Live — not a mock-up of a mock-up
Dave’s Auto Center
1969 Ford Bronco
Repair in progress
We’ll let you know as soon as your vehicle is ready.
No “ready” step is shown at all
The vehicle is physically finished. The customer cannot know that yet — and that is the point.
Gates that exist today
- Odometer in & out
- Tech on labour
- Job category
- Purchase orders for all parts
- Billing for all parts
- DOT codes for tires
- RO marketing source
- Payment card type
Eight checks, and every one of them asks whether a field is filled in. None asks whether the vehicle was driven.