Service Writer
Write-up
Repair order 4473, opened Jul 9. This is where the story of the vehicle starts and where every later screen gets its facts.
Customer concern
In the customer's own words
“Knocking noise under load, runs hot after twenty minutes. Getting worse over the last month.”
Captured on the call of Jul 7 and carried here unchanged.
Finding
Confirmed on cold start and under load. Oil pressure 14 psi hot at idle, spec is 40–60 psi. Coolant 18°F drop across radiator outlet.
Recorded by Marco Ruiz during the pre-teardown inspection · Jul 9, 3:40 PM
Taken at drop-off · Sam Wright, Jul 9 8:22 AM
From the inspection · Marco Ruiz
Carried over from the booking call, Jul 7
“Says it started after a long tow up Parley’s. Wants it done properly, not patched — he has owned the truck since 1998.”
Nothing on this page was typed twice. See where it came from
Vehicle
- Vehicle
- 1969 Ford Bronco Wagon
- Engine
- 302 ci V8
- Colour
- Wimbledon White / Boxwood Green
- VIN
- U15GL812345
- Plate
- UT 4F7-2201
- Odometer in
- 76,412 mi
11-character VIN — pre-1981, no decode available
Year, make, model and engine were entered by hand and confirmed against the door tag. For a shop that works on vehicles this age, manual entry is a normal path and not an error state.
Repair order
- RO number
- #4473
- Created
- Jul 9
- Promised time out
- Fri 5:00 PM
- Service writer
- Sam Wright
- Marketing source
- Referral — existing customer
- Labour rate
- $165.00 /hr
Assigned technician
Assigning is what creates the inspection
A 302 rebuild goes to an engine builder, not to whoever has a free bay. The choice is recorded, so a comeback can be traced to the person who did the work.
Customer
- Name
- Ray Whitaker
- Phone
- (801) 555-0164
- r.whitaker@example.com
- Customer since
- 2011
Next step
Activity
Every status this repair order has had, and who set it
Teardown inspection opened · block on the bench, findings being recorded
Jul 28, 11:20 AMMarco Ruiz · Technician
A second inspection is normal on a rebuild: the first was done with the engine in the vehicle and could not see any of this.
Machining: bore & hone, deck resurface, valve job completed
Jul 16, 2:10 PMMarco Ruiz · Technician
Job clock started · engine R&R
Jul 14, 8:00 AMMarco Ruiz · Technician
status → In-Progress
Sent to the customer as “Repair in progress”
PO-2 received from Summit Racing · invoice SR-2210447
Jul 12, 9:15 AMCurtis Hale · Parts Manager
PO-3 received from PartsTech · invoice PT-55190
Jul 11, 2:20 PMCurtis Hale · Parts Manager
PO-1 received from WorldPac · invoice WP-884213
Jul 11, 11:04 AMCurtis Hale · Parts Manager
The invoice number captured here is what the monthly statement is matched against.
Three purchase orders raised · WorldPac, Summit Racing, PartsTech
Jul 10, 10:15 AMCurtis Hale · Parts Manager
status → Waiting on Parts
Parts that are not on the shelf hold the job, and the customer should know that.
Sent to the customer as “Parts ordered”
17 parts committed against stock · $1,472.85 at cost
Jul 10, 9:42 AMAutomatic
Stock is committed on the customer's approval, not on the ticket closing. On a job that stays open for weeks that difference is the whole reason a second inventory system exists.
Approved 3 of 4 jobs · declined the fuel tank · digital signature
Jul 10, 9:42 AMRay Whitaker · Customer
status → In-Progress
Approving any single job moves the repair order out of Estimates. Partial approval is the ordinary case, not an exception.
Sent to the customer as “Estimate approved”
Estimate built from inspection · 4 jobs from 3 flagged findings
Jul 9, 4:05 PMSam Wright · Service Writer
Sent to the customer as “Estimate sent for approval”
Inspection report sent · 3 explanations reviewed and approved before sending
Jul 9, 3:55 PMSam Wright · Service Writer
Sent to the customer as “Your inspection report is ready”
Pre-teardown inspection completed · 20 of 20 tasks rated
Jul 9, 3:40 PMMarco Ruiz · Technician
Sent to the customer as “Diagnosis complete”
Assigned to Marco Ruiz · pre-teardown inspection created
Jul 9, 8:30 AMSam Wright · Service Writer
Assigning a technician is what brings an inspection into existence.
Four walk-around photographs taken at drop-off
Jul 9, 8:22 AMSam Wright · Service Writer
Vehicle checked in · odometer 76,412 mi recorded
Jul 9, 8:15 AMSam Wright · Service Writer
Sent to the customer as “Checked in”
Repair order opened from the call of 4:52 PM
Jul 7, 4:58 PMSam Wright · Service Writer
status → Requires authorization
The call summary was confirmed by a person; that is what creates a repair order.