Service Writer · step one
First contact
RFP 3.3Before this screen there is no repair order, no estimate and no customer waiting. Everything downstream starts with somebody picking up the phone.
Today's calls
Summarised in the background
This call is recorded and summarised. The caller hears that in the greeting — Utah allows one-party consent, but an interstate call may not, so the announcement is unconditional.
Ray Whitaker · Jul 7, 4:52 PM
Matched on file — customer since 2011 · 1969 Ford Bronco Wagon · 302 ci V8
…it's the Bronco, the white and green one. There's a knock in it under load, and after about twenty minutes it starts running hot. It's been getting worse over the last month. Started after I towed the trailer up Parley's. I don't want it patched — I've had the truck since ninety-eight and I'd rather do it properly this time…